Shipping Policy
Shipping Policy
Last Updated: August 22, 2026
Thank you for shopping with us! Please read our shipping policy carefully to understand how we process and deliver your orders.
Order Processing Time
All orders are processed and dispatched within 1-2 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
If we experience a high volume of orders, processing may be delayed by a few days. If there will be a significant delay, we will notify you via email.
Shipping Time
Once your order has shipped, delivery times vary depending on your location:
| Destination | Estimated Delivery Time |
|---|---|
| International | 7-12 business days |
Please note: shipping times are estimates and are not guaranteed. Factors such as customs processing, local courier delays, weather conditions, or public holidays may extend delivery beyond the estimated window.
Total Delivery Time
Combining processing and shipping time, you can expect to receive your order within approximately 8-14 business days from the date of purchase.
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number so you can monitor your package's progress.
Customs, Duties, and Taxes
We are not responsible for any customs fees, import duties, or taxes that may be applied by your country. These charges are the responsibility of the customer and are collected by the delivery carrier or local customs office. Please check with your local customs office for more information before placing an order.
Delayed or Lost Packages
If your order has not arrived within the estimated delivery window, please contact us at [velloura.help@gmail.com] and we will investigate with the shipping carrier. If a package is confirmed lost in transit, we will offer a replacement or refund in accordance with our policies.
Incorrect Shipping Address
Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at [velloura.help@gmail.com] — we will do our best to correct it before the order ships, but cannot guarantee changes once an order is dispatched.
Contact Us
If you have any questions about our shipping policy, please contact us.