FAQs

1. How can I place an order?

Simply browse our products, add the items you like to your cart, and proceed to checkout. Follow the instructions to complete your purchase.

2. What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and other secure online payment methods.

3. How long does shipping take?

Domestic orders usually arrive within 2-5 business days.

International orders can take 7-15 business days, depending on the destination.

4. How can I track my order?

After your order is shipped, you will receive a tracking number via email or SMS. Use it on our Track Order page to see the current status.

5. Can I return or exchange a product?

Yes! Products can be returned within 7 days if they are in original, unused condition. Please refer to our Return Policy for details.

6. Do you offer free shipping?

Free shipping may be available for orders over a certain amount. Check our website for current promotions.

7. How do I contact customer support?

You can email us at support@velloura.com 

Absolutely. We respect your privacy and follow strict security measures. See our Privacy Policy for more information.