Return Policy

At Velloura, your satisfaction is our top priority. If you are not completely happy with your purchase, you can return it under the following conditions:

✨ Return Period

Products can be returned within 7 days from the date of delivery.

✨ Condition of Products

Items must be in their original condition, unused, and with all packaging and tags intact.

Products that show signs of use or damage may not be eligible for a return.

✨ Return Process

1. Contact our support team at support@velloura.com to initiate a return.

2. Provide your order number and reason for return.

3. Ship the product back to the address provided by our team.

✨ Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5-7 business days.

✨ Return Shipping Costs

Return shipping may be borne by the customer, except in cases of defective or incorrect products.